Terms of Service

• Account — the workspace you create in 2doors, linked to an email address.
• Landlord / Property Manager — a user who lists properties, manages leases and invites tenants.
• Tenant — a user invited to a property who accesses their lease, pays rent or files maintenance requests.
• Content — any data you upload, generate or store in the Service, including property records, tenant details, financial data, documents and messages.
• AI Features — features that use large language models to draft messages, summarise records, generate reminders or answer questions.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your Account. Notify us immediately if you suspect unauthorised access.

2doors is a tool used by two categories of user with different responsibilities:

• Landlords and property managers are responsible for the accuracy of property listings, lease terms and financial records they enter, and for complying with all housing, tenancy and tax laws applicable to their properties.
• Tenants are responsible for the accuracy of the information they submit in applications, messages and maintenance requests.

2doors does not own, manage, sell or rent any property. Any lease agreement, rent payment obligation, security deposit arrangement or dispute is exclusively between the landlord and the tenant. We are not a party to your lease and we do not provide legal, tax or real-estate brokerage advice.

You agree not to:

• Use the Service to violate any law, including anti-discrimination laws, consumer protection laws, data protection laws or tax reporting obligations.
• Upload data about a person without a lawful basis to do so.
• Attempt to reverse-engineer, scrape or interfere with the Service, or bypass rate limits, quotas or security measures.
• Send spam, phishing, malware or unlawful communications through the Service.
• Use the Service to compete with 2doors or to build a substantially similar product.

You retain all rights to Content you upload to the Service. You grant 2doors a limited, worldwide, royalty-free licence to host, process, transmit, display and back up your Content strictly to operate and improve the Service for you, and to comply with law.

You are responsible for making sure you have the right to upload the Content you upload, including information about tenants, guarantors and other third parties. You confirm that you will provide those individuals with the information required by data protection law about how their data is processed.

AI Features are provided “as is” and can make mistakes. Drafts, summaries, translations, reminders and answers generated by AI must be reviewed by you before you rely on them. They are not legal, tax, financial, medical or accounting advice.

Inputs you submit to AI Features may be sent to sub-processors (such as large language model providers) under contractual protections. See our Privacy Policy for details. Do not submit information to AI Features that you are not permitted to share for that purpose.

2doors offers a free tier and paid subscription plans. Prices, features and limits for each plan are described on our pricing page and may change with reasonable notice. Paid plans are billed in advance on a recurring basis (monthly or annually) until you cancel.

Fees are exclusive of applicable taxes, which will be added at checkout where required. You are responsible for any taxes arising from the operation of your rental business.

Except where required by law, payments are non-refundable. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.

Where you use the Service to collect rent or other payments from tenants, payments are processed by third-party payment processors (for example, Stripe). You must accept the terms of the relevant payment processor. 2doors is not a bank, does not hold funds, and is not responsible for delays, chargebacks or disputes that arise between you, your tenant and the payment processor.

The Service may link to or integrate with third-party services (for example, banks, tax portals, calendar providers or AI model providers). Those services are governed by their own terms and privacy policies and are outside our control. We are not responsible for their availability, accuracy or practices.

2doors, its name, logo, software, design system, documentation and other materials are owned by 2doors or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may modify, suspend or discontinue features at any time. Where a change materially reduces the Service on a paid plan, we will give reasonable notice and, where required, offer a pro-rata refund of prepaid fees for the affected period.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement and any warranties arising from course of dealing or usage of trade.

To the maximum extent permitted by law, 2doors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the greater of (a) the fees you paid to 2doors in that period, or (b) EUR 100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for gross negligence, wilful misconduct, or statutory consumer rights).

You will indemnify and hold 2doors harmless from any claim, loss, liability or expense (including reasonable legal fees) arising out of (a) Content you upload, (b) your use of the Service in violation of these Terms or law, or (c) your dealings with tenants, landlords or third parties in connection with the Service.

You may close your Account at any time from account settings. We may suspend or terminate your Account if you materially breach these Terms, if we are required to do so by law, or if continued provision of the Service to you creates a risk to 2doors or other users. Where reasonably possible, we will give you notice and an opportunity to cure the breach.

For 30 days after termination you may export your Content in a machine-readable format. After that period we may delete or anonymise your Content, subject to retention obligations described in the Privacy Policy.

These Terms and any dispute arising from them are governed by the laws of the Czech Republic, without regard to conflict-of-law rules. Consumers retain the benefit of any mandatory consumer protection rules of the country where they are habitually resident.

The courts of the Czech Republic have exclusive jurisdiction, subject to consumers’ rights to bring proceedings in the courts of their country of residence where required by law. Consumers can also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. If a change is material, we will notify you by email or in the Service at least 14 days before it takes effect. Continued use of the Service after the effective date means you accept the updated Terms.

These Terms are the entire agreement between you and 2doors regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or successor.